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The Health Insurance Unit at Al-Balqa Applied University seeks to adopt a new vision in its work based on providing (comprehensive, distinct and continuous health care of high quality and reliability in cooperation with our partners) with all employees.
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We work to ensure the delivery of the best levels of quality by providing health services to the members of the two academic and administrative authorities and students at the university and all its affiliated colleges with appropriate cost, and to enhance cooperation and coordination with the medical authorities accredited to the university to reach optimal and distinguished treatment services for health insured people in accordance with the principles of justice and transparency and in cooperation with partners
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- Service and satisfaction of beneficiaries through improvement, development and professionalism in pursuit of efficiency and quality assurance standards.
- Integrity, trustworthiness, impartiality and justice to transcend the objectives of the unit towards realism and application
- Belonging, a sense of responsibility and sincerity in work to achieve the elevation of the unit and thus the university.
- Accuracy and speed in delivery to provide optimal services and achieve the satisfaction of service recipients
- Creativity, innovation and excellence to raise the status of the university locally and internationally.
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| Health Insurance Unit Objectives |
- Work on applying the texts of health insurance regulations and instructions to which the university is subject, and seek to strengthen them in line with the requirements, continuous needs, and various developments in this field.
- Developing communication and its methods with the various parties that the health insurance unit deals with, by creating new innovative portals to communicate with subscribers, employees and even retirees who benefit from health insurance, and updating and developing communication with the contracting parties through the portal currently in force.
- Seeking to computerize work with hospitals, by introducing them to their financial claims, by sending their reports through those portals without resorting to printing papers through the health insurance department at the university.
- Within the direction of the Health Insurance Department, which is compatible with the direction of the esteemed university administration, to develop the work of the health insurance unit, and to provide logistical support to those service providers to develop and improve their vision and services for the service recipients of the subscribers, and thus this is reflected in increasing the level of insurance services for the beneficiaries.
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| The Health Insurance Unit is An Endless Tender |
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As is the vision of Prof. Dr. Ahmed Fakhry Al-Ajlouni, President of the University, in excellence and globalization. There is no doubt that providing distinguished services is one of the most guiding and easiest ways to excellence, and to push production towards achieving the globalization that most institutions and companies aspire to. As this is one of the basics and principles of the wise administration of Al-Balqa Applied University, it was a target and goal that all departments in the university aspire to, one of which is the health insurance unit. Where the health insurance unit aspires - like other advantages offered by the institution to which the employee belongs - to enhance the employee's belonging to the institution in which he / she works, and provide it with his/ her experiences and skills, so that together they form a team that leads the institution to excellence and internationalism, and contributes to the elevation of the country and its flag.
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| Philosophy and work of the Health Insurance Unit |
- Working in the spirit of one integrated team to achieve its flexible goals
- All employees in the unit are committed to the administrative hierarchy that helps define tasks, authorities and decision makers.
- Empowering employees.
- Determine a written and clear work policy for each department
- Subjecting all employees in the unit to the performance appraisal on a regular basis
- The unit takes care of all observations, suggestions or complaints related to the lack or failure to provide health services to the beneficiaries.
- Consultation sessions between managers and employees of the unit
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تهدف الوحدة الى تنفيذ نظام وتعليمات التامين الصحي المعمول بها في الجامعة وتسهيل وصول المؤمنين صحيا الى الخدمة الطبية المميزة وباشراف لجنة التامين الصحي .
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