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 OverView
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Name: Adel Odeh Salamah AL-Hashem.
Academic Rank: full professor.
Department: Management Information Systems.
Faculty: Amman College for Financial and managerial Science.
Phone no.: 00962790721383
Email: adelalhashm@bau.edu.jo
Field of Specialization: Management Information Systems.
- Major: Management Information Systems.
- Minor: Management Information Systems.
Research Interest: Knowledge Management Systems , Marketing information systems and Information Systems Strategies
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 Research Intersets:
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Knowledge Management Systems - marketing Intelligence
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 Qualifications
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Degree
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University
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Specialization
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Graduation year
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| 1 | PHD | The Arab Academy For Banking & Financial Sciences | Management Information Systems | 2008 | | 2 | MASTER DEGREE | Mutah university | management | 2004 | | 3 | BACHELOR'S DEGREE | Mutah university | management | 2000 |
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 Experiences
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Academic Experience:
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 2009 -Current :? Full Professor in Management Information Systems,AlBalqa Applied University,Jordan.
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Administrative Experience:
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 2019 -2020 :Ahead of Business Administration department,AlBalqa Applied University,Jordan.
2016 -2019 :? Ahead of management Information systems department,AlBalqa Applied University,Jordan.
7 -2011 :? Ahead of management and financial department,AlBalqa Applied University,Jordan.
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 Publications
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1- The Mediation Role of Organizational Memory between knowledge Sharing
Systems and the Competitive Intelligence ,Journal of Theoretical and Applied Information Technology, 2024,Vol. 102,no. 10.
2- Marketing Intelligence Dimensions As an Innovative Approach for Customer Retention through the Intermediate Role of Customer Experience ,Jordan Journal of Business Administration, 2022,Vol. 18,no. 4.
3- E-Personalization and E-Customization Model for Enhancing E-Customer Satisfaction in the Case of Covid-19: Empirical Evidence from Banking Sector in Jordan ,Jordan Journal of Business Administration, 2022,Vol. 18,no. 2.
4- The mediation role of the organizational memory in the relationship between knowledge capturing and learning organization ,cogenet business management, 2021,Vol. 8,no. 1.
5- It- Based Knowledge Management Processes, E-Services Innovation And E- Loyalty. ,Journal of Theoretical and Applied Information Technology. , 2020,Vol. 98,no. 10.
6- Mediation Impact of Marketing Intelligence in the Relationship between Technology Based Knowledge Sharing and Product Innovation. ,TEM Journal ?Technology, Education ,Management , Informatics., 2020,Vol. 9,no. 2.
7- Knowledge Discovery Tools for Digital Advertising Effectiveness in
Jordanian Telecommunications Sector ,International Journal of Control and : Automation, 2020,Vol. 13,no. 1.
8- Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality. ,TEM Journal ?Technology, Education ,Management , Informatics., 2019,Vol. 8,no. 2.
9- The Role of E-Trust in Achieving E-Loyalty: An Exploratory Study on Jordanian Customers
Using Shopping Website.
,Journal of Theoretical and Applied Information Technology, 2019,Vol. 97,no. 5.
10- Information Systems Integration and its Impact on Knowledge
Management Processes ,Computer Engineering and Intelligent Systems, 2016,Vol. 7,no. 4.
11- Social capital, attitude, expectations and quality of
knowledge sharing in Jordanian knowledge stations ,Int. J. Knowledge-Based Development, 2013,Vol. 4,no. 2.
12- SOCIAL KNOWLEDGE NETWORK AS AN ENABLING
FACTOR FOR ORGANIZATIONAL LEARNING ,Journal of Theoretical and Applied Information Technology. , 2012,Vol. 40,no. 1.
13- The impact of organizational learning disciplines upon the performance of
the public sector: Case study at Ministry of Planning and International
Cooperation ,International Journal of Information, Business and Management, 2012,Vol. 4,no. 2.
14- MEASURING THE QUALITY SYSTEM OF HEALTH SERVICES FROM THE PATIENTS PERSEPECTIVE ,Far East Journal of Psychology and Business, 2012,Vol. 7,no. 1.
15- Systems Thinking concepts degree of adoption in
Jordanian private universities from the heads of
administrative and academic departments?
perspective ,Int. J. Business Information Systems, 2012,Vol. 11,no. 1.
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 University Courses Taught
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1- management information systems 1.
2- management information systems 2.
3- knowledge management systems.
4- e- Business.
5- information systems management.
6- ERP.
7- Special topics in information systems.
8- project management.
9- organizational theory.
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 Master and Phd thesis contributions
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Thesis Supervision
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The Mediation Role of Knowledge Capturing in the Relationship between Big Data Analytics Capabilities and Customers Experience Management. Field Study: Telecommunications Sector in Jordan ,Al-Balqa Applied University,Master Thesis,2021.
The Role of Learning Organization in Improving Service Quality from Employees Perspective Field Study: Private Hospitals in Amman _ Jordan ,Al-Balqa Applied University,Master Thesis,2021.
The Quality of Health Care Information Systems in Developing Institutional Performance Field Study: Government Hospitals in Amman-Jordan ,Al-Balqa Applied University,Master Thesis,2020.
The Role of Electronic Customer Relationship Management Systems in Marketing Intelligence A Field Study: Jordanian Banks Sector ,Al-Balqa Applied University,Master Thesis,2020.
The Usage of Social Media for Improving the Customer Satisfaction: The Mediating Role of Electronic Services Quality- A Case Study: Vitas Jordan Company ,Al-Balqa Applied University,Master Thesis,2020.
The Impact of Technological and Non-Technological Limitations in E-Learning Case Study: Amman University College of Financial and Administrative Sciences ,Al-Balqa Applied University,Master Thesis,2019.
The Impact of Using Information Technology on the Quality of Internal Auditing in the Jordanian Commercial Banks ,Al-Balqa Applied University,Master Thesis,2019.
The Impact of Strategic Alignment Enablers on Business Innovation Case Study: Greater Amman Municipality ,Al-Balqa Applied University,Master Thesis,2018.
The Impact of Electronic Customer Relationship Management on the Services Quality Field Study: Jordanian Telecommunications Sector ,Al-Balqa Applied University,Master Thesis,2018.
The Impact of Knowledge Discovery Tools on the Effectiveness of Digital Advertising Field Study: Telecommunication Sector in Jordan ,Al-Balqa Applied University,Master Thesis,2017.
The Impact of Technological Limitations on the Adoption of E-Government Applications Field Study: Greater Amman Municipality ,Al-Balqa Applied University,Master Thesis,2017.
The Role of Knowledge Management Application Requirements in Services Quality Field Study: Electricity Distribution Company ,Al-Balqa Applied University,Master Thesis,2017.
Business Intelligence Critical Success Factors Role in Implementing Enterprise Resource Planning Field Study: ( Hikma Pharmaceutical Co. in Jordan) ,Al-Balqa Applied University,Master Thesis,2016.
The impact of organizational memory on marketing innovation Filed study: Jordanian Telecommunications sector ,Al-Balqa Applied University,Master Thesis,2015.
The impact of information systems integration on sustainable competitive advantage (Field Study : Jordanian Banks Sector) ,Al-Balqa Applied University,Master Thesis,2015.
The Impact of Knowledge Management Processes on Organizational Performance. Field Study: Jordanian Banks ,Al-Balqa Applied University,Master Thesis,2014.
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 Conferences and Workshops
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Conference/Workshop Name
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Conference/Workshop Place
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Conference/Workshop Date
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| 1 | International Conference on Advances in Business Management and Information Technology. | France | 2019/09 | | 2 | Proceedings of the Annual Conference on Global Research Insights in Humanities, Social Sciences & Business Management- GHSM. | Spain | 2018/04 | | 3 | 2011 International conference on applied social science -ICASS | China | 2011/03 |
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 Refrences
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Dr. "Hussain Ahmad Awad"-Amman Arab University ,haawad@aau.edu.jo.
Dr. khaled Abu Alganam-Amman Arab University ,khaledganam72@aau.edu.jo.
Dr. Ahmad Salih Alnaser-Amman Arab University ,alnaseraau@aau.edu.j.
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