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I HOLD A PH.D. IN MANAGEMENT FROM THE UNIVERSITY OF LIMKOKWING, MALAYSIA IN 2015, AND A MASTER'S DEGREE IN MANAGEMENT FROM INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA, IN 2010, AND HEAD OF THE PLANING
AND PROJECT MANAGEMENT DEPARTMENT AT THE BUSINESS FACULTY AT AL-BALQA APPLIED UNIVERSITY, ALSO I AM A PUBLISHER OF MANY SCIENTIFIC RESEARCHES IN INTERNATIONAL AND LOCAL REFREED JOURNALS.
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 Research Intersets:
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- Human Resource Management
- Total Quality Management
- Administrative leadership
- Making administrative decisions
- Public Sector Management
- Organizational Behavior
- Change Management
- Human Resource Information System
- Electronic Government
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 Qualifications
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Degree
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University
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Specialization
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Graduation year
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| 1 | PHD | Limkokwing University of Creative Technology | Management | 2015 | | 2 | MASTER DEGREE | International Islamic University Malaysia | Management | 2010 | | 3 | BACHELOR'S DEGREE | International Islamic University Malaysia | HUMAN SCIENCES | 2008 |
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 Experiences
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Academic Experience:
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 2022 -Current :Head of Planning and Project Management Department,Faculty of Business - Al-Balqa Applied University,Jordan.
2019 -Current :Faculty member,Al-Balqa Applied University,Jordan.
2017 -2019 :Faculty member,Prince Al-Hussein Bin Abdullah II Academy of Civil Protection,Jordan.
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Administrative Experience:
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 2011 -2016 :Reporter,Jordan News Agency - Petra,Malaysia.
2003 -2006 :Reporter,Jordan News Agency - Petra,Malaysia.
1997 -2017 :Head of the Consular Section and Administrative Department,Embassy Of the Hashemite Kingdom of Jordan,Malaysia.
1994 -1997 :Accountant,Agricultural Credit Corporation,Jordan.
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 Publications
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1- Enhancing City Logistics for Sustainable Development in Jordan: A Survey-Based Study ,Logistics, 2023,Vol. 8,no. 1.
2- The Impact of Digital Marketing Tools in Improving Marketing Capabilities-The Mediating Role of Business Intelligence ,The Journal El kistas of Management, Economic and Finance, 2023,Vol. 5,no. 1.
3- THE IMPACT OF SOFT LEAN MANAGEMENT PRACTICES ON GREEN INNOVATION THE MEDIATING ROLE OF ABSORPTIVE CAPACITY: AN APPLIED STUDY IN THE
MANUFACTURING SECTOR IN JORDAN
,International Journal of Professional Business Review, 2023,Vol. 8,no. 6.
4- Blockchain Technology Implementation In Various Governance Domains: A Systematic Review Approach , IEEE xplore, 2023,Vol. ,no. .
5- Exploring the Determinants of Work Enthusiasm among Employees: A Case of Jordanian Manufacturing Industry ,WSEAS TRANSACTIONS on BUSINESS and ECONOMICS, 2023,Vol. 20,no. .
6- The digital adoption of blockchain technology in the project management information systems: A value creation mediation model ,International Journal of Data and Network Science, 2023,Vol. 7,no. 2.
7- Reformist of Rural Tourism?s Strategy in Jordan: Crucial Factors Towards Destination Appeals Among Tourists ,Res Militaris, 2022,Vol. 12,no. 2.
8- Service Recovery Performance of Frontline Officer in the Public Sector Organization in Jordan ,Journal of Digitainability, Realism & Mastery (DREAM), 2022,Vol. 3,no. 1.
9- Customer Satisfaction Towards Online Shopping in Jordan ,Journal of Digitainability, Realism & Mastery (DREAM), 2022,Vol. 1,no. 2.
10- Impact of Entrepreneurial Bricolage on Performance of E-Commerce: Case Study in Jordan ,Journal of Digitainability, Realism & Mastery (DREAM), 2022,Vol. 1,no. 1.
11- The effect of reverse factoring financial changes on supply chain ,Uncertain Supply Chain Management, 2022,Vol. 10,no. 4.
12- THE IMPACT OF CRISES SITUATIONS ON THE DEVELOPMENT OF BUSINESS CONTINUITY MANAGEMENT DURING THE COVID-19 PANDEMIC IN JORDANIAN HOSPITALS ,Ekonomia i Srodowisko, 2022,Vol. 8,no. 1.
13- SUPPLY CHAIN MANAGEMENT PRACTICES AS A MEDIATOR VARIABLE FOR THE IMPACT OF THE PRODUCT DEVELOPMENT STAGES ON OPERATIONS MANAGEMENT DECISIONS ,Acta logistica, 2022,Vol. 9,no. 1.
14- The strategic role of human resources management in performing crisis management: the mediating role of organizational culture and human capital during Covid-19 (An applied study on the Jordanian Ministry of Health) ,Journal of Management Information and Decision Sciences, 2022,Vol. 25,no. 1.
15- THE IMPACT OF TECHNOLOGY, ENTREPRENEURSHIP AND CONSUMER ATTITUDES ON FIRM PERFORMANCE ,Polish Journal of Management Studies, 2021,Vol. 23,no. 1.
16- The Relationship between work pressure and job satisfaction among public relations employees in Jordanian universities ,Journal of of Economic, Administrative and Legal Sciences , 2018,Vol. 2,no. 12.
17- The Impact of Organisational Factors on Organizational Commitment at the Arab Bank in Jordan ,Asian Social Science, 2018,Vol. 14,no. 7.
18- THE INFLUENCE OF MANAGEMENT PRACTICES ON SERVICE RECOVERY PERFORMANCE, TURNOVER INTENTION AND JOB SATISFACTION AMONG FRONT LINE OFFICER IN THE PUBLIC SECTOR ORGANISATION IN JORDAN ,-, 2017,Vol. ,no. .
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 University Courses Taught
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1- Organizational Behavior.
2- Human Resource Management.
3- Change Management.
4- Electronic Government.
5- Leadership.
6- computer applications in administrative and financial sciences.
7- Principles of Management.
8- Principles of Marketing.
9- Innovation and Creativity.
10- Project risk management.
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 Master and Phd thesis contributions
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Thesis Supervision
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The Effect of Supply Chain Management Practices on the Performance of Construction Project in Jordan: The Moderating Role of Project Uncertaintry ,Al-Balqa Applied University,Master Thesis,2023.
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 Honors and Academics Awards
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Award Name
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Donor Name
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Award Year
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Award Country
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| 1 | Certificate of Appreciation in Administrative Leadership | Limkokwing University Malaysia | 2015 | Malaysia |
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 Projects
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THE IMPACT OF SOFT LEAN MANAGEMENT PRACTICES ON GREEN INNOVATION THE MEDIATING ROLE OF ABSORPTIVE CAPACITY: AN APPLIED STUDY IN THE MANUFACTURING SECTOR IN JORDAN ,Al-Balqa Applied University,2022/03-2023/06.
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 Conferences and Workshops
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Conference/Workshop Name
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Conference/Workshop Place
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Conference/Workshop Date
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| 1 | The Eighth Meeting of the Investment Forum - 2023 | United Arab Emirates | 2023/10 | | 2 | 3rd International Conference on Advance Computing and Innovative Technologies in Engineering | India | 2023/05 | | 3 | International Seminar "Ecotourism Development as an Alternative Tourism in New Era of Pandemic Covid-19 | Indonesia | 2021/06 | | 4 | The International Conference on Creativity, Innovation and Entrepreneurship in Business Environment | Jordan | 2019/10 | | 5 | The 7th Annual International Conference (AIC) | Indonesia | 2017/10 |
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 Refrences
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Dr. Ilham Sentosa-University Kuala Lumpur Business School (UniKL) - Malaysia ,ilham@unikl.edu.my.
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